Operations Manager – Customer Focus 756 views5 applications

Job Description

Brooklyn Delhi is seeking a Part-Time Operations Manager to lead the day-to-day operations and account management. This role has a strong focus on serving our customers: order processing, inventory management, logistics and invoicing in a fast-paced, execution-focused, and dynamic start-up environment but also includes a sales component for driving more wholesale business at the specialty and co-op level. This position is part-time with the goal of turning into a full-time role.


  • Manage order processing for wholesale, distributor and meal kit customers from fulfillment and transportation to invoicing and payment.
  • Manage distributor and wholesale customer relationships as well as freight and warehouse vendor relationships with regards to order fulfillment.
  • Develop and maintain processes to track orders and their progress through the pipeline from PO to payment.
  • Recap and share weekly customer sales data/Whole Foods data
  • Work closely with Founder and Production Ops to develop forecasts in order to stay ahead of inventory needs.
  • Develop sales funnel and relationships at co-ops and specialty food stores to drive sales via Faire or UNFI and Kehe
  • Manage DTC warehouse inventory levels and own the samples fulfillment process for sales and marketing initiatives.
  • Initiate and maintain couponing program to help drive sales at the retail level
  • Manage DTC customer inquiries and complaints as well as filing paperwork with warehouse for claims
  • Manage monthly brokerage payments based on paid invoices and deductions; analyze and mitigate customer deductions
  • Maintain/develop all required product certifications (e.g., Non-GMO Project)

To be successful in this role, you must possess the following qualities:

  • Self-motivated, thrives when challenged, entrepreneurial go-getter with the highest levels of integrity and good judgement
  • Strong desire and willingness to do whatever it takes to get the job done well
  • Strong sense of ownership and urgency in all matters related to the health of the business
  • Extremely detail-oriented, deep knowledge of Excel, creative thinker, and a knack for analytical problem solving
  • Team player, collaborative and an all hands-on deck mentality
  • Ability to prioritize and balance multiple tasks in a scrappy, start-up environment

Skills & Experience

  • Proven operations experience (2-3 years)
  • Previous CPG sales experience, good to have
  • Past start-up experience ideal.
  • Proficient in Excel and Quickbooks
  • Bachelors Degree
  • CPG experience working with UNFI and KeHE is a plus

Application Details

Any additional information you would like candidates to share in addition to their resume and cover letter.


  • Competitive salary, compensation commensurate with experience 
  • Position will be remote
  • Not your typical 9-5, set your own schedule, as long as you get the job done
  • Report directly to CEO/Founder
  • Flexible time off policy
  • All the Brooklyn Delhi products you desire
  • Exposure to all aspects of a fast-growing CPG start up
  • Grow with the company and have the freedom to build a role that you will thrive in

Why You Should Work With Us

Our mission at Brooklyn Delhi is to create delicious foods inspired by time-honored Indian recipes and plant-based ingredients. We connect cultures through food.


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Our mission at Brooklyn Delhi is to create delicious foods inspired by time-honored Indian recipes for the modern home cook.  Our products are made with the same ingredients we use in our home kitchen, no artificial preservatives of any sort!

Brooklyn Delhi is growing fast from a specialty local brand to a national one. Since launching in 2014 our sauces and condiments are now carried across the country in stores like Whole Foods, Albertson’s, Central Market and found in Blue Apron meal kits. You would be joining us in a time of rapid growth.


Brooklyn Delhi was founded by Brooklyn couple Chitra Agrawal, a cookbook author and chef and Ben Garthus, a seasoned food packaging designer. Brooklyn Delhi products have won numerous awards (SOFI, Good Food, FABI), been featured by the New York Times, Saveur, Food & Wine and recently was selected to be part of the Mars/Seeds of Change Accelerator Program. 

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