Operations Associate 222 views1 applications

What you will do:

Customer Relations

  • Receive, review, confirm orders based on pricing accuracy and inventory availability

  • Enter orders into Google sheet order tracker and Quickbooks

  • Arrange transportation for delivered shipment and resolve any delivery issues

  • Onboard new customers

  • Manage invoices for orders shipped and issue sales receipts when appropriate

  • Manage Rip Van sales email, phone and website chat tool (shared responsibility)

Warehouse Liaison 

  • Maintain visibility to and familiarity with inventory levels in order to provide high level of customer service

  • Coordinate transportation, receiving and release from QC hold for product inbound to Rip Van 

3PL

  • Schedule inventory transfers between Rip Van 3PL, ecommerce fulfillment, Amazon FBA

  • Coordinate special requests, shipper builds, etc with Rip Van 3PL 

Administrative

  • Maintain Master Spec Sheet, including pricing, active items and specifications

  • Create and maintain listings at Rip Van 3PL, ecommerce fulfillment warehouse and Amazon FBA

  • Create daily operations report and brief team on same during daily team call

Job Requirements:

  • Bachelor’s Degree or relevant work experience 

  • Experience with Quickbooks, Google Suite, Shopify, Excel

  • Strong attention to detail 

  • Great time management skills and ability to work with short deadlines 

  • Flexible, adaptable, and resourceful

What you have:

  • A highly self-motivated and detail-oriented work ethic with the ability to perform well in a fast-paced and changing environment

  • Excellent communication and listening skills; customer-focused

  • Ability to communicate well with various cross functional groups as well as suppliers and vendors

  • A tenacious “no task too small” mentality with an eagerness to learn and tackle any issue that may arise

  • Ability to pivot with the shifting needs of the business

  • Strong thought-leadership, critical thinking, and problem-solving skills

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Rip Van is a food innovation company. We exist to improve busy lives with better convenient products that are uniquely delicious, healthier and beautifully designed. We are committed to improving the nutrition, taste, and design of our products by launching product improvements in two-year cycles. 

Our first product, Rip Van Wafels is available in over 20,000 locations nationwide including Starbucks, Whole Foods, Safeway, Wegmans, and Sprouts. The company has grown by over 200% in the last three years, has made both the Inc & Forbes 30 under 30 lists, won numerous business awards and has been featured in publications such as TechCrunch, Entrepreneur, Bon Appétit, and The New York Times.
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