Job Purpose and Summary:
We’re looking for a Community Manager to join our team! The Community Manager is a highly interactive, relationship-driven role that will promote and catalyze communication and collaboration across KitchenTown’s customers and community, including seasoned entrepreneurs, food professionals, investors and eaters. They will serve as the link and steward of our KitchenTown Makers, growing resource network, and our community at large.
The Community Manager will own all engagement tools and tactics to maintain and grow our community online and in-person. This includes creating new online programming and discussion topics, to designing both local and virtual events, managing our email newsletter, social media, and website. The Community Manager will have their finger on the pulse of the food startup ecosystem and will also be responsible for supporting Makers throughout their tenure at KitchenTown. This means understanding Makers’ needs and connecting them with the right resources at the right time. You will work across all departments with multiple stakeholders to get answers, facilitate communication, and complete projects.
The ideal candidate is very familiar with the ins and outs of running a food business (perhaps a founder themselves), can anticipate needs and act accordingly, is an independent-self starter, and a proactive communicator. You are comfortable working with little guidance and are used to forging paths of your own based on shared team goals.
The Community Manager is a highly interactive, relationship-driven role that
Primary Responsibilities:
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Create and manage a monthly editorial calendar that includes new programming and engagement opportunities for our customers/members including: articles, prompts, and targeted email campaigns—all designed to bring customers/members back regularly to engage with the organization and with each other around specific topics or trending issues.
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Actively contribute to the ongoing conversations and discussions happening within the community and online by commenting, answering questions, and encouraging our customers/members to open up and contribute.
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Manage online engagement tools such as regular email newsletter, social media, and website
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Manage quarterly check-ins with Makers, connect them to the resources they need, and track their progress throughout their tenure at KitchenTown
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Maintain our growing network of partners, resources, and service providers
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Produce meaningful content that helps tell the story of KitchenTown to our larger audience
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Produce educational and networking events for our Makers’ and the larger community
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Provide digital marketing support as needed
Qualifications & Experience:
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2-3 years of experience working in the food industry
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Experience writing and producing content (newsletters, blog articles, social media posts, videos, etc.)
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Experience managing online communities
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Advanced computer skills (Google Suite, Adobe CC, Trello, Microsoft Office, etc.)
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Organizational wizard – ability to carry out multiple projects at a time across different departments. You are detail-oriented and sweat the small stuff.
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Proactive communicator – ability to seek out answers and facilitate communications between departments before being asked
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Team player – you like working alone, but know that we are stronger together
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Ability to empathize and understand people’s needs and act accordingly
This is a full-time, exempt role, on-site in San Mateo, CA. We are not able to provide relocation at this time.
Application Details
To apply, email resume and cover letter to info@kitchentowncentral.com with the subject: Community Manager.
About KitchenTown
KitchenTown is a food startup incubator and global innovation platform that helps develop, commercialize and launch, impact-driven food products. By providing tailored support and the right resources at the right times, KitchenTown seeks to drive positive change in the food system from the ground up. At it’s 20,000 square foot campus in the San Francisco Bay Area, food startups and legacy food brands have access to a commercial scale-up facility, product development lab, brand partnerships program and a thriving community of entrepreneurs, innovators, and changemakers from every facet of the food industry. Founded in 2014, KitchenTown has had the honor of working with hundreds of innovative startups, many of which have become thought leaders and significant, successful businesses.
