Are you excited to work on one of the most important global issues of our time? Are you passionate about fixing our broken food system and making a measurable difference in the battle against wasted food? Do you love helping customers grow and succeed?
If you answered ‘yes’ to these questions, then we encourage you to read on…
The Role
We’re currently looking for a Customer Success Manager (CSM) based in our Beaverton, Oregon office to work in a fast-paced and dynamic role working with Chefs and Managers from around the globe in their efforts to reduce food waste. This includes responsibilities spanning analyzing data, coaching, supporting program implementation, training, cultivating relationships, and data-driven results storytelling.
The ideal candidate has:
- Experience in the food service industry
- Strong people skills and a track record for building lasting relationships
- A passion for continuous improvement and problem-solving
- Excellent verbal and written communication skills
- Presentation and training skills
- A passion for sustainability and reducing food waste
- Proven ability to work independently and manage projects
- Exceptional aptitude for analyzing quantitative and qualitative data
The CSM plays a significant role in customer success through the entire customer journey, from the initial hand-off from sales, through supporting a seamless customer onboarding experience, and guiding clients for complete program adoption, behavior change and waste reduction results. The CSM provides ongoing consulting and program support to chef-leaders and management in analyzing food waste data, identifying root causes of food waste, and recommending best practices for fostering behavior change, reducing food waste, and improving the customer’s bottom line. This is delivered via webinar platforms and requires a fair amount of generating reports for the client as requested. Possessing the ability to employ data storytelling techniques to help communicate analytical findings in a way that corporate executives and business managers can easily understand is critical to success.
The CSM will also monitor and report on the performance and compliance of all Leanpath programs across the Leanpath client base. In doing so, the CSM will effectively utilize internal systems to address any performance or compliance issues as well as to devise strategic segment- and industry-specific engagement campaigns and proactively communicate with sites.
Training customers in the use of Leanpath products and services as well as implementation of Leanpath food waste prevention methods, either on-location or via web-based training platforms, is also a core part of this role. The CSM will help to coordinate trainings and play a role in client logistics planning and communication. On site trainings require the ability to teach in small and large group settings in an often busy and noisy kitchen. Other trainings will be conducted in a conference room setting.
Ability to travel domestically and international is required.
Education/Experience
- Bachelor’s Degree (or equivalent)
- Presentation/training experience (foodservice context preferred)
- Foodservice management and/or culinary arts experience
- Multi-lingual (preferred but not required)
Knowledge/Abilities
- Exceptional aptitude for analyzing quantitative and qualitative data
- High level of project management and organizational skills
- Outstanding interpersonal skills and ability to adjust tone and content to relate effectively to customer, from front-line staff to management level
- Excellent verbal and written communication skills
- A passion for sustainability and reducing food waste
- Proficient with office technology
- Has a desire to go above and beyond for clients
- Experience leading small group, large group and one-on-one training sessions at various organization levels
- Energetic, positive, confident attitude
- Comfortable teaching (coaching) via webinar platforms and delving into analytics and reports for foodservice clients
- Has (or is able to) successfully complete an advanced Food Safety Training Course
- Fully conversant with PC operating systems, Microsoft Office, Salesforce.com, and able to learn new software systems
- Ability to exercise independent judgment creatively and prudently to problem-solve with customers in a personalized manner
- Ability to travel within the US, ability to or can promptly obtain necessary documents for international travel, to client sites as required, including periods of extensive travel.
Compensation
Salary is dependent on experience. We pay 100% of the employee’s premium for health, dental and vision coverage (employee pays for spouse or family). We currently offer 20 days of PTO to start, and offer a flexible work environment with a group of smart, committed, friendly and supportive colleagues.
