Customer Success Manager – Sustainability/Food Waste 261 views0 applications

The Role

We’re currently looking for a Customer Success Manager (CSM) to work in a fast-paced and dynamic role working with Chefs and Managers from around the globe in their efforts to reduce food waste. This includes responsibilities spanning analyzing data, coaching, supporting program implementation, training, cultivating relationships, and data-driven results storytelling. 

The ideal candidate has:

  • Experience in the food service industry
  • Strong people skills and a track record for building lasting relationships
  • A passion for continuous improvement and problem-solving
  • Excellent verbal and written communication skills
  • Presentation and training skills
  • A passion for sustainability and reducing food waste
  • Proven ability to work independently and manage projects
  • Exceptional aptitude for analyzing quantitative and qualitative data

The CSM plays a significant role in customer success through the entire customer journey, from the initial hand-off from sales, through supporting a seamless customer onboarding experience, and guiding clients for complete program adoption, behavior change and waste reduction results. The CSM provides ongoing consulting and program support to chef-leaders and management in analyzing food waste data, identifying root causes of food waste, and recommending best practices for fostering behavior change, reducing food waste, and improving the customer’s bottom line. This is delivered via webinar platforms and requires a fair amount of generating reports for the client as requested. Possessing the ability to employ data storytelling techniques to help communicate analytical findings in a way that corporate executives and business managers can easily understand is critical to success.

The CSM will also monitor and report on the performance and compliance of all Leanpath programs across the Leanpath client base. In doing so, the CSM will effectively utilize internal systems to address any performance or compliance issues as well as to devise strategic segment- and industry-specific engagement campaigns and proactively communicate with sites. The CSM is also responsible for supporting the implementation of new Leanpath programs or locations.  During the critical start-up periods for a new program, the CSM will closely monitor and analyze all data as well as proactively engage and communicate with new chef-leaders to ensure long-term success and program satisfaction. The CSM may also occasionally help to calculate ROI and prepare Salesforce opportunities during the sales cycle for new Leanpath customers.

Training customers in the use of Leanpath products and services as well as implementation of Leanpath food waste prevention methods, either on-location or via web-based training platforms, may also be required. If so, the Customer Success Manager will help to coordinate trainings and play a role in client logistics planning and communication.  On site trainings require the ability to teach in small and large group settings in an often busy and noisy kitchen. Other trainings will be conducted in a conference room setting.

Ability to travel domestically and international periodically is required.

Education/Experience

  • Bachelor’s Degree (or equivalent)
  • Presentation/training experience (foodservice context preferred)
  • Foodservice management and/or culinary arts experience
  • Spanish language proficiency (preferred but not required)

Knowledge/Abilities

  • Exceptional aptitude for analyzing quantitative and qualitative data
  • High level of project management and organizational skills
  • Outstanding interpersonal skills and ability to adjust tone and content to relate effectively to customer, from front-line staff to management level
  • Excellent verbal and written communication skills
  • A passion for sustainability and reducing food waste
  • Proficient with office technology
  • Has a desire to go above and beyond for clients
  • Experience leading small group, large group and one-on-one training sessions at various organization levels
  • Energetic, positive, confident attitude
  • Comfortable teaching (coaching) via webinar platforms and delving into analytics and reports for foodservice clients
  • Has (or is able to) successfully complete an advanced Food Safety Training Course
  • Fully conversant with PC operating systems, Microsoft Office, Salesforce.com, and able to learn new software systems
  • Ability to exercise independent judgment creatively and prudently to problem-solve with customers in a personalized manner
  • Ability to travel within the US, ability to or can promptly obtain necessary documents for international travel, to client sites as required, including periods of extensive travel.

Compensation
Salary is dependent on experience. We pay 100% of the employee’s premium for health, dental and vision coverage (employee pays for spouse or family). We currently offer 20 days of PTO to start, and offer a flexible work environment with a group of smart, committed, friendly and supportive colleagues.

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Hello. We’re Leanpath, the global leader in food waste prevention. Our vision is to ensure a sustainable future by eliminating global food waste. We accomplish this through pursuit of our mission: To make food waste prevention everyday practice in the world’s kitchens

We partner with leading foodservice and hospitality organizations – including Google, IKEA, Aramark and Sodexo – by providing smart food waste prevention solutions including data collection IoT tools, powerful cloud-based analytics and expert culinary guidance. We enable commercial kitchens to reduce food waste by 50%+ while fundamentally changing the culture and behaviors that create waste. 

We’ve been working on this problem, and only this problem, for 15 years. Along the way we’ve catalyzed a movement, created a new technology category, engaged many thousands of employees, and reduced over 20M pounds of food waste just since 2014. Today we operate globally from offices in Portland, Oregon, London, Barcelona and Melbourne.   

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