Cup and Compass Operations Manager 362 views1 applications

About Cup and Compass

At Cup and Compass we are building the industry’s leading beverage partner for food service operators. Founded in NYC in 2012, Cup and Compass develops and manages beverage programs for some of the most exciting and fast growing concepts in food service. Our brand-driven restaurant partners work with us to deliver better beverage options that meet the needs of their customers, lead the industry in sustainability and move our customers towards healthier beverage choices. Since our founding, we’ve launched 50+ consumer facing and private label beverages. Our growing team will support our efforts to scale up our solutions and drive significant growth.  


Mission

The mission for the Operations Manager is to own the operations practice of the Cup and Compass Business – from managing procurement and production scheduling through inventory management and order fulfillment. The Operations Manager will improve inventory prediction and management systems to reduce inventory costs while increasing on-time delivery rates for customers. In addition, the Operations Manager will support the core company value of driving business growth and quality by providing industry-leading customer service that exceeds customer expectations. The Operations Manager will contribute to the development of and drive toward key sustainability metrics.

Outcomes

  • Successfully schedule production runs to reduce out-of-stocks and achieve 95% on-time order delivery rate

    • Oversee procurement and production runs

    • Systemize procurement process to ensure 100% success rate at delivering materials before production runs

  • Implement Margin Reporting system to track real-time estimated gross margin within first 90 days

  • Develop and manage a production plan to reduce inventory carry by 20% within the first year

    • Create annual production plan and then update on a quarterly basis

  • Drive cost and time savings on Logistics and Shipping to reduce shipping costs by 10% within the first 180 days: 

    • Schedule freight options for incoming materials to reduce inbound freight costs by 5% YOY

    • Contract applicable vendors and review/shop contracts on an annual basis

  • Oversee Production scheduling and Vendor Management

    • Physically oversee production runs for first time products

    • Provide reporting on each production run to assess run success and inventory excess ingredients within 5 days of every run

    • Manage post-production inventories to maintain or improve storage costs, including assessing the economics of different storage options for each customer with the goal of achieving consolidated product storage wherever possible

    • Move inventory to appropriate location (i.e., customer or applicable C&C warehouse)

  • Deliver best-in-class account management through processing and fulfillment of customer orders

    • Respond to and schedule delivery of all incoming customer orders within 24 business hours of receipt

    • Receive customer orders and schedule them with the Pompay Group

    • Identify slow-moving items and product growth opportunities to drive 3-5% revenue growth with existing customers

    • Mark orders on the inventory tracker; book scheduled orders on the scorecard

  • Participate in weekly team leadership meeting and update key business metrics

    • Maintain accurate scorecards and KPIs for Operations, Gross Margin, and Inventory Depletion among others


Competencies

Role-Based

  • Efficient and highly-organized worker

  • Analytical with excellent communication skills to internal and external partners

  • Persistent, open-minded and willing to learn

Cultural

  • Independent decision maker

  • Self-Directed with strong domain knowledge

  • Motivated by and excited to work in accordance with company values (see below)


Requirements

  • 4+ Years experience in an operations role (ideally in beverage or food)

  • 1-2 nights/month travel + 4-5 days local travel

  • Self-managed PTO and workplace accountability (flexible work from home and office requirements)


Compensation

  • Compensation $80-90k + Bonus

  • Company Healthcare Plan under development


Our Values

  • Customer First – We always start with the customer. Our product process begins by understanding the needs of the end user. We solve problems by placing the customers’ needs first, and by always placing a high value on responsiveness. We approach business with the needs of our customers – and theirs – first. 

  • Act Entrepreneurially – We are fast, creative, and responsive problem solvers, driven by curiosity and committed to learning and trying new ideas. We value speed to market and start every effort with the belief that we can get it done. 

  • Be a True Partner – We care about people. Our business is built on our experience that connecting with people first builds trust, strong long-term partnerships and ultimately, success. By acting with curiosity, caring, humility and honesty we seek to make ourselves indispensable partners to vendors and customers alike.

  • Driven by Passion – We are driven to do great work by our passion for great products, for connecting to people and for solving interesting and challenging problems. We value passion, drive and energy in our employees and partners. 

  • Be Great at Execution – Nothing matters more to building trust than doing what you say you will do. We place a premium on great execution with every project and product. For us, great execution means making products that taste delicious, are healthier and use the most natural ingredients possible.

  • Make a Positive Impact – We are inspired to leave the beverage industry better than we found it by leading the effort to make better environmental decisions. Our deep knowledge and connections in the industry and about sustainability make us uniquely qualified to lead change for the better and we seek to make a positive impact wherever – and whenever – we do business.

 

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At Cup and Compass we are building the industry’s leading beverage partner for food service operators. Founded in NYC in 2012, Cup and Compass develops and manages beverage programs for some of the most exciting and fast growing concepts in food service. Our brand-driven restaurant partners work with us to deliver better beverage options that meet the needs of their customers, lead the industry in sustainability and move our customers towards healthier beverage choices. Since our founding, we’ve launched 50+ consumer facing and private label beverages. Our growing team will support our efforts to scale up our solutions and drive significant growth.  


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