Job Purpose & Summary:
We’re looking for a Café Manager to join our team! Our neighborhood café is a buzzing hub of energy and the first introduction to the KitchenTown innovation center. We’re looking for a rock-star manager who is passionate about food, people, and wants to help us build a better, more sustainable food system.
The Café Manager is critical to the success of our business and will help facilitate a welcoming environment with outstanding service that showcases the best of what KitchenTown has to offer. The ideal candidate loves eating and serving delicious food, can manage people and projects independently, and is willing to tackle any challenge that may arise. This is a great opportunity to join our rapidly growing team with room to grow into other parts of our business.
Responsibilities:
Café Operations:
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Own and manage the KitchenTown Café operations and staff
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Source, order and maintain inventory for coffee, baked goods, retail goods and supplies
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Create weekly schedules for front and back of the house staff, monitor time tracking, and approve payroll
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Ensure compliance with state and federal labor laws and best practices (ie. mandatory meal breaks, paid overtime, etc.)
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Ensure food safety and quality standards are followed
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Develop and implement operational systems for the café to optimize efficiency
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Ensure café is clean and organized
Human Resources & Café Management:
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Manage hiring & recruiting processes for both FOH and BOH
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Train all employees on café procedures as necessary
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Track staff performance and growth, including ongoing mentorship and conflict resolution as needed
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Check-in regularly with staff and create a positive team environment
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Be willing to fill in for any role as needed. Be present on the café floor, perform shift duties and interact with team members and customers regularly.
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Set an example of good hospitality and customer service
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Resolve any complaints as necessary
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Work with outside vendors to ensure regular maintenance of equipment
Retail Store Management:
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Maintain attractive and well-stocked displays with appropriate signage in the retail store
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Manage the retail store’s financial performance & costs
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Knowledge of all retail products, maker products, food, coffee & drink program
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Serve as an ambassador for KitchenTown and the KitchenTown makers
Qualifications:
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1+ years food service industry experience
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1+ year customer service experience
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Good communication skills (oral and written)
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Quick learner, team player, adaptable, friendly
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1 + year people management experience (preferred)
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Barista, server, prep cook/line cook experience (preferred)
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Bilingual in English and Spanish (preferred)
This is a full-time salaried, exempt position, compensation based on experience. We are unable to offer relocation package at this time. Please email resume and cover letter to info@kitchentowncentral.com to apply.
