Customer Care Associate at Imperfect Produce 1130 views0 applications

We’re looking for a dedicated, enthusiastic, and highly motivated problem-solver who loves working with people and who is passionate about delivering exceptional customer experiences. If you’re the right fit for this role you are a true people person. You don’t just say it; you mean it! You’re the person that opens the door for a complete stranger or offers your seat on the subway to someone who needs it.


The Role

  1. Answer customer calls and reply to email inquiries in a fast-paced environment- each Customer Care Associate helps 50-100 customers during a typical day
  2. Think on your feet to devise creative solutions to any and all problems that arise
  3. Assist customers in managing their Imperfect accounts
  4. Be an expert on our product
  5. This position is full-time and may include Saturday and Sunday shifts

About You

  • Excellent written and oral communication skills
  • Energetic and excited about Imperfect
  • Highly organized and strong attention to detail
  • Ability to problem-solve and think on your feet (A.K.A. a mental juggler)
  • You love people – when someone says “Hi” to you on the street, it makes your day
  • Ability to stay calm in stressful situations
  • Experience with different CRM and customer-service software (Zendesk in particular)
  • Proficiency with social media
  • Impeccable computer skills and knowledge


  • 1-2 years experience in a customer-facing role
  • Experience working in a warehouse environment

Details of the Position

  • This position reports to the Customer Experience Manager and this position is paid hourly at $20.60 per hour, with PTO and a health care benefits.
  • Position is based out of our San Francisco office/warehouse.
  • Interviews given on rolling basis as applications come in.


  • This job has expired!
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Imperfect is a mission-driven startup that is creating America's first major consumer brand for "ugly" produce. One in five fruits and vegetables grown in America never make it off the farm due to tiny cosmetic defects that do not affect quality. Imperfect is on a mission to find a home for these misshapen fruits and veggies in people's fridges by selling them for a 30-50% discount with a lovable, hip brand. We offer the cheapest and most environmentally friendly produce option, starting with our weekly produce delivery service in the Bay Area. In addition to building a scalable solution to fight food waste, our business model also generates extra revenue to California farmers. Imperfect has been featured on the Today Show, The New York Times, National Geographic, PBS NewsHour, NPR, Washington Post, Food and Wine, and the front page of the SF Chronicle. We have put together a team of the leading food waste entrepreneurs in the country and are working with world-class advisors, including Doug Rauch, former President of Trader Joe's.
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