What you will do:
Customer Relations
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Receive, review, confirm orders based on pricing accuracy and inventory availability
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Enter orders into Google sheet order tracker and Quickbooks
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Arrange transportation for delivered shipment and resolve any delivery issues
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Onboard new customers
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Manage invoices for orders shipped and issue sales receipts when appropriate
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Manage Rip Van sales email, phone and website chat tool (shared responsibility)
Warehouse Liaison
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Maintain visibility to and familiarity with inventory levels in order to provide high level of customer service
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Coordinate transportation, receiving and release from QC hold for product inbound to Rip Van
3PL
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Schedule inventory transfers between Rip Van 3PL, ecommerce fulfillment, Amazon FBA
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Coordinate special requests, shipper builds, etc with Rip Van 3PL
Administrative
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Maintain Master Spec Sheet, including pricing, active items and specifications
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Create and maintain listings at Rip Van 3PL, ecommerce fulfillment warehouse and Amazon FBA
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Create daily operations report and brief team on same during daily team call
Job Requirements:
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Bachelor’s Degree or relevant work experience
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Experience with Quickbooks, Google Suite, Shopify, Excel
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Strong attention to detail
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Great time management skills and ability to work with short deadlines
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Flexible, adaptable, and resourceful
What you have:
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A highly self-motivated and detail-oriented work ethic with the ability to perform well in a fast-paced and changing environment
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Excellent communication and listening skills; customer-focused
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Ability to communicate well with various cross functional groups as well as suppliers and vendors
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A tenacious “no task too small” mentality with an eagerness to learn and tackle any issue that may arise
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Ability to pivot with the shifting needs of the business
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Strong thought-leadership, critical thinking, and problem-solving skills
